Refund policy

Return Policy

At Art in Martin Gallery, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward return process.

Eligibility for Returns

• Items must be returned within [depends on where you are located] days of the delivery date.
• Products must be in their original condition, unused, and in the original packaging with all tags and labels attached.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Custom or personalized products
• Perishable goods
• Gift cards
• Downloadable software products

Return Process

1. Initiate a Return: Contact our customer service team at +267 75 116 148 to initiate a return. Please provide your order number and details about the product you wish to return.
2. Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item.
3. Ship the Item: Pack the item securely and include the Return Authorization Number inside the package. Ship the item to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• If the return is due to a defect or error, we will provide a prepaid shipping label.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 30 business days.
• Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at +267 75 116 148 .

Contact Us

If you have any questions about our return policy, please contact us at+267 75 116 148 . We are here to assist you.